IT Support Executive

AXIOM TELECOM

February 2016 – Present    Jeddah, KSA

• Management and Enterprise Architecture for IT Projects with over 10 city branches' customers served every day and deal business with more than 100 employees over the west region country branches.

 

 

Project Manager

AZIZIA PANDA (SAVOLA GROUP)

June 2015 – February 2016    Jeddah, KSA

• Coordinating engineering projects for new Pandati stores.

• Reviewing proposals and plans then conferring with management.

• Determines projects schedules and maintain it.

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IT Support  Specialist

AXIOM TELECOM

February 2014 – June 2015      Jeddah, KSA

• Reported directly to IT Regional Supervisor providing environmental consulting services across 50 locations in the country west region.

• Managed network; monitored server performance, memory and disk space; managed and created databases; analyzed computer applications and systems for users; attended to application issues and server problems; updated user accounts; performed analysis of existing hardware and software projects; and evaluation of potential network enhancements.

• Increased productivity and efficiency through the design, development and roll out of the Inventory Database for hardware, software and user licenses. 

• Handled daily routine tickets regarding employees technical issues, such as forgotten passwords, email issues, outlook/office problems and basic network problems.

• Monitored the system of  wholesale equipment (Intermec PDA CN70 handheld computers) and used MobiControl regarding remote access to troubleshoot these devices.

• Performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

• Improved client relations and service based on outstanding communication, technical efficiency and problem-solving skills.

• Provided on-site support to all clients and managers within the region.